Privacy Policy – Doctors24 (ICU at Home Services)

At Doctors24, a trusted brand under ICU at Home, we prioritize the privacy and security of our customers’ personal and health-related information. This Privacy Policy outlines how we collect, use, and protect the information you share with us.

Information We Collect

We collect personal information necessary to provide our ICU-at-home services effectively. This includes:

Personal Information: Name, age, gender, contact details, and address.
Medical Information: Medical history, prescriptions, doctor’s recommendations, and other health-related data.
Payment Information: Credit/debit card details, bank account details, and billing addresses for transactions.
Usage Data: Information about your interaction with our website or app, such as IP address, browser type, and pages visited.

How We Use Your Information

We use the information collected for the following purposes:

To provide ICU-at-home services, including personalized medical care.
To communicate with you regarding appointments, service updates, and follow-ups.
To process payments securely and generate invoices.
To comply with legal and regulatory requirements.
To improve our services, ensuring a seamless experience for users.

Sharing of Information

We do not sell, rent, or share your personal information with third parties, except in the following cases:

With Medical Professionals: Your health data may be shared with doctors, nurses, and caregivers directly involved in your care.
With Service Partners: Third-party service providers assisting in logistics, equipment delivery, or payment processing.
Legal Compliance: If required by law, regulation, or legal process to disclose your information.

All third-party service providers are bound by strict confidentiality agreements.

Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure, including:

Encrypted storage of sensitive data.
Secure payment gateways compliant with industry standards.
Limited access to personal data, restricted to authorized personnel only.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please reach out to us:

Email: support@icuathomecare.in